Stephanie Rico - Portfolio

Hello, I am Stephanie!

I enjoy the challenge of supporting business owners as they manage their personal and professional lives. I have assisted countless business owners in growing their operations, allowing them to rest easy knowing they selected a Superstar Virtual Assistant!

Work with me now!

Clients often describe me for my attention to detail, eagerness to explore new possibilities and ability to work independently with minimal supervision.

My capabilities are ever-expanding as I constantly strive to learn and push beyond my comfort zone.

If you’re an entrepreneur or business owner struggling to find time for your most important tasks, I’m here to help. Let’s work together to streamline your operations and achieve your goals with ease!

About Stephanie Rico

Welcome! I’m Stephanie, a highly skilled Virtual Assistant with 7 years of hands-on experience in a wide range of tasks. My journey began in 2017 when I made the bold decision to transition from the corporate world to the dynamic realm of freelancing. Since then, I’ve honed my expertise in Executive Administrative Assistance, Technical Support, and Onboarding Management.

Over the past 7 years, I’ve had the pleasure of collaborating with three digital marketing agencies and various business owners based in the USA. My role has been to support entrepreneurs and business owners in managing both their personal and professional lives, allowing them to focus on what truly matters!

Work Experiences

Voy Media

Offline Sharks LLC

Executive Administrative Virtual Assistant

November 2017 - 2023

At Voy Media, I oversaw administrative tasks, client follow-ups, and managed my boss's other ecommerce ventures, ensuring operational efficiency. I maintained databases, coordinated virtual meetings, and facilitated project management to meet deadlines. Additionally, I spearheaded SEO, built backlinks, and contributed to SEO initiatives, resulting in a 40% traffic increase, while also optimizing the onboarding process.

Technical Support Specialist - Part time

February 2019 - up to present - Part time Freelance

Working here 3-4 hours a day

At Offline Sharks, I adeptly managed customer inquiries through email and live chat, resolving technical issues and providing comprehensive support. Additionally, I handled account setups, processed cancellations and refunds, conducted software and theme training for users, and maintained the course members area while developing training materials for troubleshooting purposes.

WKND Digital

Client Onboarding Manager

Jan 2021 - Jun 2022

At a startup digital marketing agency, I spearheaded the creation of the onboarding process and created standardized procedures (SOPs). I developed training materials and videos for new hires, managed client documentation including invoices and contracts, initiated client communication through welcome emails and questionnaires, and facilitated client-team communication channels via Slack.

Work Experiences

Serac Hammocks

Appraisal Solutions MN

Atomic Inc

Virtual Assistant for E-commerce

Real Estate Appraiser Admin Assistant

Dec 2017 - Dec 2019

May 2019 - Feb 2021

At Serac Hammocks, I managed administrative tasks, live chat, and email support, handled Amazon Buyer Messages, and updated inventory reports and listings. I also conducted blogger outreach and managed social media content.

As a Real Estate Appraiser Assistant, I conducted market research and gathered data to support property valuations. I collected and analyzed property and sale records from municipal and county departments to develop initial appraisals based on comparable sales data. My role included performing data entry, maintaining real estate documents, and managing client databases. I also scheduled meetings and inspections and help preparing appraisal report.

Virtual Assistant & SEO

Jan 2021 - Jun 2022

I have experience in SEO and web research, utilizing tools such as Moz Pro for keyword research and performing data entry with Google Suite and Microsoft Office. My expertise includes staying updated with the latest SEO strategies, conducting manual outreach for guest posting, and analyzing competitor backlinks. I effectively research and identify relevant websites for our topics and handle email communications for guest posting opportunities. I am proficient in using tools like Slack, Asana, and Gmail to streamline workflows and ensure efficient project management.

Services Offered

Are you ready to streamline your business operations and focus on what truly matters? My Services are designed to support your success and ensure your business runs smoothly.

Executive Assistant Services

Administrative Tasks - Taking care of the details
Client Follow-ups - Keeping those connections warm
Web or Internet Research - Finding the info you need
Data entry
E-commerce Management (Amazon, Shopify) - Managing your online store with care
Email Management - Handling your inbox with efficiency
Spreadsheet Creation and Maintenance
Invoice and Contract Management (Google Drive, Better Proposals, Typeform) - Handling paperwork with precision
SOP Creation (Loom, Vimeo) - Crafting clear and helpful procedures for internal team or clients
Project Management (Asana, Monday.com, Trello) - Guiding your projects to success. Managed projects from start to finish
Calendar management and scheduling (Gmail, Google Meet, Zoom, Calendly) - Keeping your schedule on track
Meeting support and note-taking - Helping you stay organized and on point
Outreach - Connecting you with new opportunities
Customer Service Support or Tech Support (Groove HQ, Zendesk) - Offering friendly and supportive service
Website Management (WordPress and Shopify), including blog post editing, text formatting, proofreading, and publishing. Keeping your site up-to-date.
Social media management (Facebook and Instagram), engaging to customers, including community management and responding to customer messages